It's Germane

The John Jermain Library's Weblog

How to speak to a PERSON, NOT a machine

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Are you tired of trying to talk to IVRs?   IVR (Interactive Voice Response)  is the name for computers who answer most customer service phone calls today. http://gethuman.com is an informative website which offers tips on how to get to speak to a PERSON.  The website also contains a list of “800” customer service numbers which are rated between A and F for the organization’s telephone customer service vs. the GETHUMAN standard.

Author: jjreference

Susan Mullin is the Adult Reference Librarian at the John Jermain Memorial Library.

One thought on “How to speak to a PERSON, NOT a machine

  1. Pingback: 2010: It’s Germane In Review | It’s Germane

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